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R789 provides self-exclusion and time-out options to support responsible gaming. This policy enables you to pause or permanently suspend access to all gambling products on the site for a defined period. Self-exclusion represents a long‑term commitment to stop, while a time-out is a temporary suspension that ends automatically when the period expires.
To initiate self-exclusion, you must log in to your R789 account and navigate to the Self-Exclusion section. You will select a fixed exclusion period and submit the request. Upon confirmation, your account will be disabled for the chosen period and you will be unable to deposit or withdraw funds during the exclusion window.
A Time-Out provides a temporary break from all products. The available periods are shown in your Account Profile. Once activated, you may not deposit, withdraw or play until the period ends. The Time-Out automatically expires and your account is reactivated on expiry. Revoking a Time-Out may only be done after a minimum of 24 hours from the initial Time-Out request.
For a longer break, you may elect self-exclusion for a specific period. This action closes your account for the duration and prohibits gambling activity. The process may involve a staged cooling-off sequence and written confirmation. There can be no variations of the pre-selected time periods. Initiating self-exclusion requires you to provide written confirmation; after the initial communication, a subsequent confirmation is required to complete the process. If no further confirmation is received within 24 hours after the initial step, the account may be reopened by us and you will be notified by email.
Self-exclusion applies for a minimum period of six months. Reactivation requires a direct request to R789 customer support after the exclusion period has elapsed. During exclusion, you will not be able to open a new account. You will forfeit entry into any competition or draw entered prior to the self-exclusion, as well as any non-cash prizes or invitations that have not yet been redeemed or utilised.
The exclusion period is user-defined and, upon expiry, the account is automatically reactivated. No additional action is required to resume activity once the period ends, subject to standard account eligibility and verification checks.
During self-exclusion, you will not participate in promotions or drawings. Any entries or invitations awarded prior to the exclusion may be forfeited. Non-cash prizes or invitations that have not been redeemed before the exclusion commence may be withdrawn. Marketing communications related to promotional activity may be suspended for accounts under self-exclusion.
While setting up or during any period of self-exclusion or time-out, you may impose additional controls such as spend or wagering limits within the My Account section. If you exceed a pre‑defined limit, further actions related to that limit may be restricted. Any request to revoke a limit or exclusion must be submitted in writing or by electronic notice. R789 will consider such requests but reserves the right to deny them in its sole discretion.
Revocation of self-exclusion or modification of time-out requires formal communication with R789. Time-Out revocation may be requested only after 24 hours from the initial request. For self-exclusion, a dedicated de‑selection process will apply and may involve additional confirmations. R789 undertakes reasonable steps to prevent gambling during exclusion and will not automatically re‑enable promotions during the period. If you experience urges or difficulties, professional support resources are recommended. Guidance and support are available from recognised gambling assistance services as appropriate in your region.
R789 manages all self-exclusion and time-out data in accordance with applicable data protection laws and our privacy policy. This policy, including any updates, is subject to the terms of service and may be revised in accordance with regulatory requirements and company policy. Continued use after changes indicates acceptance of the revised terms. All users must comply with age restrictions; access by anyone under the age of 18 is prohibited.
For additional guidance on responsible gaming and self-exclusion, you may contact R789 support. If you require independent support, reputable organisations specialising in gambling help are available in many jurisdictions.